Shipping Policy

Thank you for visiting Jangloos.store. We are committed to providing a seamless shopping experience and timely delivery of your purchases. Please read our shipping policy to understand how we handle shipping and delivery for orders placed on our website.

1. Shipping Locations

We offer shipping to:

• Domestic (Australia): We provide standard and express shipping options across all states and territories.
• International: We ship to many international destinations. Availability and shipping rates may vary depending on the country.

2. Shipping Methods and Costs

• Standard Shipping (Domestic): Estimated delivery within 3-7 business days. Shipping costs are calculated at checkout based on order size and destination.
• Express Shipping (Domestic): Estimated delivery within 1-3 business days. Additional fees apply.
• International Shipping: Delivery times and shipping fees vary depending on the country and shipping method chosen. International customers are responsible for any customs duties or import taxes that may apply.

Note: Free standard shipping is available on domestic orders over a certain amount. Please refer to our website for current free shipping thresholds.

3. Order Processing Time

• Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time may be longer during peak shopping periods or due to unforeseen circumstances.

4. Delivery Timeframes

Delivery times are estimated based on the shipping method chosen at checkout:

• Standard Shipping (Domestic): 3-7 business days
• Express Shipping (Domestic): 1-3 business days
• International Shipping: Varies by destination, typically 7-21 business days. Delays may occur due to customs clearance processes in the destination country.

Important: Delivery estimates are based on business days (Monday to Friday, excluding public holidays).

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to the courier’s tracking portal. This allows you to monitor the progress of your delivery.

6. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as extreme weather, customs processing, or carrier issues. If your order is delayed, please contact us at support@jangloos.store or call +61 0412349990 for assistance.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details at the time of purchase. If an incorrect address is provided and the order is returned to us, we may need to charge additional fees for re-shipping.

8. Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our product or shipping costs and must be paid by the recipient.

9. Lost or Stolen Packages

Jangloos.Shop is not responsible for lost or stolen packages confirmed as delivered by the courier. However, we recommend contacting the carrier to resolve the issue. If you need assistance, reach out to our support team at support@jangloos.store.

10. Damaged or Missing Items

If you receive a package that appears damaged or items are missing, please contact us within 7 days of delivery. Provide photos of the packaging and the item(s) to expedite the process of resolving the issue.

11. Order Cancellations and Modifications

Orders can be canceled or modified if they have not yet been processed for shipping. If you need to make changes or cancel your order, please contact us as soon as possible at support@jangloos.store or +61 0412349990.

12. Contact Information

For any questions related to shipping or delivery, please reach out to our support team:

Email: support@jangloos.Store
Address: 67 Coleman Road, WANTIRNA SOUTH VIC 3152, AUSTRALIA
Phone: +61 0412349990

Thank you for choosing Jangloos.Store. We look forward to serving you and ensuring that your online shoe shopping experience is exceptional.