Frequently Asked Questions (FAQs)

Welcome to the Jangloos.Shop FAQs section! We’ve compiled answers to the most common questions to help you navigate your shopping experience with ease.

1. What types of shoes do you offer?

We offer a wide range of shoes including casual sneakers, formal dress shoes, athletic shoes, boots, sandals, and more for men, women, and children. Our collection is continuously updated to reflect the latest trends and meet various style preferences.

2. How do I place an order?

Placing an order is simple:

• Browse our collection and select the product you wish to purchase.
• Choose the desired size and color, then click on the "Add to Cart" button.
• Proceed to checkout and follow the instructions to complete your purchase.

3. What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options such as PayPal, Apple Pay, and Google Pay.

4. How long will it take to receive my order?

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days and shipped thereafter. Delivery within Australia generally takes 3-7 business days. International shipping times may vary based on the destination.

5. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount within Australia. Check our Shipping Policy page for detailed information on shipping rates and conditions.

6. Can I track my order?

Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the courier's tracking portal.

7. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy on most items, provided they are unused and in their original packaging. Please visit our Returns and Exchanges page for full details on how to initiate a return.

8. How do I contact customer support?

You can reach our customer support team via:

• Email: support@jangloos.store
• Phone: +61 0412349990 Our team is available to assist you during business hours and will respond as promptly as possible.

9. Do you ship internationally?

Yes, we do offer international shipping to many countries. Shipping rates and delivery times will depend on the destination. Please review our International Shipping section for more information.

10. How do I know my shoe size?

We provide a detailed Size Guide on each product page to help you choose the right size. We recommend measuring your feet and comparing the measurements with our size chart for the best fit.

11. Are your products authentic?

Yes, we take pride in offering only authentic and high-quality footwear sourced from reputable manufacturers and trusted brands.

12. Do you have a physical store?

We are primarily an online store to serve customers worldwide efficiently. However, our head office is located at:

67 Coleman Road
WANTIRNA SOUTH VIC 3152
AUSTRALIA

13. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at support@jangloos.store or call +61 0412349990. We’ll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to modify it.

14. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for friends and family who love shoes!

Still have questions? Don’t hesitate to contact us at support@jangloos.store or call +61 0412349990. We’re here to help!