Refund and Returns Policy

At Jangloos.Store, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we want to make returns and refunds as smooth and straightforward as possible. Please review our policy below for more information on how to process a return or request a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of receiving your purchase.
• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase (e.g., order confirmation, receipt) is required.

Note: Items that show signs of wear or are not in their original condition may not qualify for a return or may incur a restocking fee.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Sale items marked as “final sale”
• Customized or personalized shoes
• Items that have been damaged due to customer handling

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Send an email to support@jangloos.shop with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Instructions: We will respond with instructions for sending your item back, including the return address and any additional information.
3. Ship Your Item: Package your return securely and ship it back to us using a traceable shipping service.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The processing time may vary depending on your bank or credit card provider.
• Original shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges

If you need a different size or color, we recommend initiating an exchange by following the return process above and placing a new order for the desired item. This will ensure that your item is secured without delay.

6. Return Shipping Costs

• Customers are responsible for the cost of return shipping, except in cases where the item received was defective, damaged, or incorrect.
• If the return is a result of our error, we will cover the cost of return shipping and provide a prepaid return label.

7. Defective or Damaged Items

If you receive an item that is defective or damaged:

• Contact support@jangloos.shop with photos of the defect or damage within 7 days of receiving the item.
• We will review your case and offer a replacement, refund, or store credit as appropriate.

8. Late or Missing Refunds

If you haven’t received your refund after the processing period:

1. Check your bank account and contact your bank or credit card company, as processing times may vary.
2. If you’ve done this and still have not received your refund, please contact us at support@jangloos.store.

9. International Returns

For international orders, the customer is responsible for return shipping costs. We recommend using a shipping service with tracking to ensure the safe arrival of your return.

10. Contact Information

If you have any questions about our refund and return policy, please get in touch:

Email: support@jangloos.store
Address: 67 Coleman Road, WANTIRNA SOUTH VIC 3152, AUSTRALIA
Phone: +61 0412349990

Thank you for shopping with Jangloos.Store. We appreciate your business and aim to provide an enjoyable and hassle-free shopping experience!